APA   Click to copy
Gross, J. (2012). PDF and PDF/A: A technology used in creating records.

Chicago/Turabian   Click to copy
Gross, James. “PDF and PDF/A: A Technology Used in Creating Records,” 2012.

MLA   Click to copy
Gross, James. PDF and PDF/A: A Technology Used in Creating Records. 2012.

@unpublished{gross2012a,
  title = {PDF and PDF/A: A technology used in creating records},
  year = {2012},
  author = {Gross, James}
}